Frequently Asked Questions
Find answers to common questions about our services, the arrangement process, and what to expect.
Getting Started
How do I begin making funeral arrangements?
You can begin online through our forms, call us directly, or visit our office in Spanish Town. We are available to guide you through every step of the process.
Can I complete forms online?
Yes, we offer online forms that allow you to save time and gather details at your own pace before meeting with us.
Do you offer pre-planning services?
Yes, we encourage pre-planning. It allows you to make decisions without time pressure and ensures your wishes are documented.
After a Death
What should I do when a death occurs?
First, contact the police (this is required by law in Jamaica). Then contact Morgan's Funeral Home — we will guide you through the next steps. You should also notify the doctor who was treating the deceased.
Where do I register the death?
Deaths are registered at the Registrar General's Department. You will need the medical certificate from the doctor or hospital.
Where do I obtain the death certificate?
The death certificate is issued by the Registrar General's Department at the same time you receive the burial order.
About Our Services
Do you offer island-wide service?
Yes, we serve families across all parishes in Jamaica. Contact us regardless of your location.
Do you have a chapel available?
Yes, our chapel is available for funeral services. Contact us to discuss availability and arrangements.
What types of services do you offer?
We offer traditional burial services, cremation services, memorial services, and pre-planning. Each service can be customised to meet your family's needs.
Online Services
Can I view obituaries online?
Yes, all published obituaries are available on our website. You can view details and leave condolence messages.
Can I leave condolence messages online?
Yes, visitors can leave messages of sympathy on any obituary page. Messages are reviewed before publishing.
Can I upload documents electronically?
Yes, we have a secure document upload portal for submitting photographs, paperwork, and other files.
Can I pay by bank transfer?
Yes, we accept bank transfers as well as other payment methods. Contact us for banking details.
International Services
Can you ship or receive remains internationally?
Yes, we handle repatriation services to and from the United States, Canada, United Kingdom, and Caribbean nations.
Can I register a death in Jamaica if my loved one died overseas?
Yes, if the deceased was a Jamaican national, the death can be registered in Jamaica. We can assist with this process.
Can I make arrangements from overseas?
Absolutely. Many families make arrangements remotely using our online forms, phone, and email. We accommodate different time zones.
Burial Questions
Can I build a vault on family land?
Yes, you can build a burial vault on family land. You will need to contact your parish council for the necessary permissions.
What cemeteries do you work with?
We work with both public and private cemeteries across Jamaica, including Dovecot, Meadowrest, and others.
What is the difference between burial and cremation?
Burial involves interment in a cemetery, while cremation involves the transformation of remains to ashes. Both options can include funeral services.